Pharos
Account

Withdraw from a contract

For purchases from SolutionMAX or Pharos. No account or reason is required. For an ordinary subscription cancellation, use your billing portal or email [email protected].

Consumers normally have 14 days from concluding the contract. Exceptions may apply to digital content delivered with express consent. You can still submit a statement here if you are unsure. Submitting does not automatically disable a licence or issue a refund.


For example: invoice number, or product and purchase date. Do not include card details or licence keys.

We use these details to record and handle your withdrawal, meet legal obligations and establish or defend claims. See the privacy notice.

You may also withdraw by an unambiguous email to [email protected] or by post to the address in our legal notice. Using this form is optional.