Notification e-mails
Updated 2026-09-08 · Pharos 0.5.10
Four mails carry an incident to your subscribers: confirm your address, incident opened, incident updated and resolved. Each is a subject line and a Markdown body you can rewrite under Admin → Mail templates. Tags are filled in when the mail is sent:
| Tag | Becomes |
|---|---|
{incident} | The incident's name |
{status} | Investigating, Identified, Watching or Resolved |
{message} | The update text you posted |
{components} | The affected components, comma-separated |
{link} | A link back to your public status page |
{brand} | Your status page's name |
You write the words; the frame around them — logo, accent colour, the coloured rule and the unsubscribe footer — is always applied. The rule and accent follow the incident's own state, so an outage mail reads red and a resolved mail reads green without you setting a colour. A live preview sits beside the editor. Editing the wording is part of the Brand pack; without it the built-in wording is used, and you can still preview it.
